Description

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Position Overview

The Chief Medical Information Officer (CMIO) position is an executive-level position at eClinicalWorks responsible for leading the Patient Safety and Clinical Risk Management Departments at eClinicalWorks. This position will play a key role in making sure we continue to deliver and maintain safe and high-quality Health-IT products to our customers.   The Chief Medical Information Officer will champion patient safety, software quality and medical initiatives at eClinicalWorks.

Responsibilities

• Executive level responsibility for the Patient Safety and Clinical Risk Management functions at eClinicalWorks
• Executive and strategic responsibility for planning, developing and executing to completion all projects and initiatives relating to Patient Safety
• Provides leadership to patient safety programs through collaboration with internal and external customers in furtherance of a Culture of Safety and in compliance with eClinicalWorks’ Corporate Integrity Agreement
• Develop and mentor staff to build a culture of excellence within the Patient Safety and Clinical Risk Management Departments
• Establishes, implements, and communicates the strategic direction of the organization’s patient safety and clinical risk divisions
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on patient safety and clinical risk management
• Collaborates with other divisions and departments to carry out the organization’s safety and quality goals and objectives
• Identifies, recommends, and implements new processes and systems to improve the Patient Safety and Clinical Risk Management functions
• Presents periodic performance reports and metrics to the chief executive officer and other leadership
• Maintains knowledge of emerging technologies and trends in the industry related to patient safety and clinical risk management
• Identifies safety-related training needs and ensures proper training is developed and provided
• Recruits, interviews, hires, and trains staff in the Patient Safety and Clinical Risk Management department
• Oversees the daily workflow of the departments
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees in accordance with company policy
• Mentors Director, Managers and Team Leads within their function
• Works closely with colleagues of various departments such as, Product Management, Engineering, Quality Assurance, Data Migration, Interfaces,  Implementation, etc.
• Provides clinical safety information to relevant third-party vendors and ensure all clinical documentation is maintained for the life of the product
• Works with the Product Management team in evaluating requirements of customers in the areas of patient safety and clinical risk management
• Oversee the Patient Safety Committee monthly meeting from the clinical perspective
• Manage the maintenance and updating of hazard logs at various software development lifecycle stages (Documentation)
• Ensures continued compliance to patient safety and clinical risk related standards (such as DCB 0129)
• Engages with eClinicalWorks’ Software Quality Oversight Organization to lead activities and programs required to fulfill recommendations issued by the Software Quality Oversight Organization
• Provides clinical insight to ensure the organization’s compliance with regulatory reporting to local, state, federal and regulatory agencies as they relate to patient safety/risk
• Uses evidence-based patient safety methodology to support, develop and implement initiatives across the organization in conjunction with cross functional leaders and departments
• Facilitates and oversees organizational processes and activities aimed at ensuring prevention, timely identification, troubleshooting, reporting, and remediation of patient safety issues to mitigate/reduce clinical risk

This position is also responsible for ensuring the following:

Quality Policies and Procedures

• Facilitates team meetings to update team members on current process and business roadmaps
• Ensures that the teams are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality policy and quality objectives;
• Ensures department members adhere to all company policies and mandatory compliance protocols as required by eCW
• Coordinates ongoing process analysis and process improvement efforts within the departments
• Holds interdepartmental meetings to receive feedback and finalize process changes

Communication

• Attends internal review meetings with other departments to ensure a good understanding of changes and its impact on respective departments.
• Communicates process changes to team members regularly.

KPIs and Training

• Oversees the tracking of resource performance using baseline KPIs on an ongoing basis.
• Conducts annual reviews based on performance and KPIs.
• Determines the necessary competence for personnel performing work affecting product and/or process quality as applicable.
• Provides training or take other actions to achieve or maintain the necessary competence.

Requirements

• MD/DO required
  • Currently licensed as a healthcare professional with clinical experience
• 10 years of industry-related experience including three years in upper management required
• 3 years of experience of implementation of Electronic Health Record in an ambulatory and/or acute care setting
• 5 years of experience of managing Patient Safety, Quality, and/or Clinical Risk in healthcare settings
• 3 years of experience in process improvement activities in healthcare settings focused on patient safety using industry standard tools and/or concepts (such as Lean, FMEA, Value Stream Mapping, etc.)

Preferred Requirements

• EHR optimization experience preferred (Health Informatics)
• Thorough understanding of clinical workflows in outpatient settings
• Able to develop flexible, transferable models for pathways of care experience in clinical outcomes and quality management
• May require occasional travel

https://recruiting.ultipro.com/ECL1001ECWKS/JobBoard/98b4068c-44c0-41c9-b7ef-58c0807d959f/OpportunityDetail?opportunityId=04ada553-0c03-4630-87ed-be9a876594fc